Financial Ombudsman decisions · semantic search

Find relevant dispute decisions using ordinary language

Describe the facts, issue, product or outcome you are researching. Compare similar published decisions and create evidence-linked research summaries — without downloading and reading hundreds of PDFs.

Based on published decisions Every result links to its source AI summaries are evidence-linked Independent service Not legal advice

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Published decisions indexed

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Ranked results per search

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Result per decision — deduplicated

100%

Answers linked to a source

Why DisputeIQ

The Ombudsman's own search stops at keywords

Today you keyword-search, download every PDF, and read each one to decide if a past case actually resembles yours. DisputeIQ understands the facts and does the comparison for you — then links every claim back to the source.

Search by meaning

Natural-language queries find decisions with similar facts and issues, not just matching words.

Read one summary, not ten PDFs

Each decision is condensed to a concise, structured summary with the reasoning and outcome up front.

Always traceable

Every material statement links to the decision and page it came from. The AI never invents official metadata.

For professionals

Research depth for legal, compliance & claims teams

Move from “has anyone disputed this before?” to a cited shortlist in seconds. Built for the way complaints and financial-services teams actually work.

Semantic decision research

Search by facts and issues, not just keywords.

Advanced filtering

Outcome, sector, product, business, date and reference.

Decision comparison

Line up two to five decisions side by side.

Saved searches & alerts

Re-run research and get notified of new decisions.

Exportable research notes

PDF, Markdown and CSV — cited throughout.

Opposite-outcome discovery

Find similar facts that were decided the other way.

For individuals

Thinking of raising a dispute?

See how similar complaints were decided, then build a structured case-preparation report — with an evidence checklist and source-linked explanations. Not legal advice; genuinely useful preparation.

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Describe the issue

Tell us what happened in plain English.

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Review extracted facts

We pull out product, dates and actions — you edit them.

3

See relevant decisions

Similar published cases, ranked and explained.

4

Get a preparation report

A structured, source-linked summary and evidence checklist.

DisputeIQ is an independent service. It is not affiliated with the Financial Ombudsman Service. Consumers can access the official Ombudsman process without paying for this platform.

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Has anyone disputed this before?

Find out in plain language — with the source next to every answer.

DisputeIQ

Semantic research over published dispute decisions. Search in plain language, compare similar cases, and cite the source every time.

Independent service

DisputeIQ is an independent service. It is not affiliated with the Financial Ombudsman Service. Consumers can access the official Ombudsman process without paying for this platform.

This platform identifies published decisions with similar facts or issues. Similarity does not mean the same outcome would apply. Each complaint is assessed on its own circumstances. Generated content is for research only and is not legal advice.

© 2026 DisputeIQ. Not affiliated with the Financial Ombudsman Service.